Customer Service
My Dell Monitor had problems getting authorization. Well, the monitor didn’t, the people selling the monitor did. It’s a good monitor but I don’t think it can process an order for itself. Yet.
I called my credit card company (which is also my bank, Wells Fargo). Here is the conversation I had with them:
WF: Thank you for calling Wells Fargo, RandomName speaking, how can I help you today?
KC: I placed an order online with my card and they seem to be having trouble authorizing it.
WF: Can I get your account # please?
(usual admin BS to figure out who I am)
WF: Ok, Mr. Cheng, what can I do for you today?
KC: (deep breath) I placed an order online with my card and they seem to be having trouble authorizing it.
WF: (pause) oh. right. Well let me check on that for you. May I put you on hold?
KC: Sure (like I have a choice)
(hold)
(stunning music)
(hold)
(advertisement to re-re-re-mortgage my non-existent home at great rates)
WF: Thank you for holding, Mr. Cheng. Did you use your card recently?
KC: How recently?
WF: Like, today?
(nevermind that ‘today’ is quite subjective given his day had just begun and mine was near the end of my work day)
KC: no.
WF: Well it appears it was recently deactivated so I’ve reactivated it and you should be fine now.
KC: Wait, why was it deactivated?
WF: I don’t know, sir. But I’ve reactivated it, so you’re fine now.
KC: I get that, and I appreciate it but I don’t want my card to get deactivated again when I might need it in an emergency.
WF: It’s something the system did, sir. It doesn’t happen often.
KC: So you mean the system just randomly deactivates my card?!
WF: No sir, it doesn’t just randomly deactivate it. It happens very infrequently.
KC: Well, how do I make sure it doesn’t happen again then? Is there anything I can do to ensure the system doesn’t deactivate my card when I need it? When does it do it?
WF: I don’t know, sir. It does it at random (emphasis my own this time).
(pause – I check my ears)
(pause – I check my brain; yep he did just say that)
KC: (Hysterical laughter) Ok, thanks, bye.
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