kev/null design/book/comics/games/photos/presentations

What a Great Deal!

In a classic Simpsons episode, Homer discovers he has a crayon stuck in his brain and it’s what’s causing his stupidity. He basically becomes a genius when it gets removed. Later, he asks Moe to re-insert the crayon.

As Moe does so, Homer starts to get dumber:
H: “DE-FENCE! WOO WOO!”
M: “Hm. That’s pretty dumb. Just a bit more.”
H: “Ooooh, extended warranty! What a great deal!”
M: “Ok, that’s dumb enough.”

Last weekend, I went to get a monthly cell phone plan. I’m sure you can see where this is going. I already have a phone but no SIM card. Conversely, Kat, who’s arriving tomorrow and is in fact, probably at the check-in line right now, does not have a phone and also needs a SIM. I decided I’d get a contract and a free phone which I could give to Kat and then get a pay-as-you-go SIM card.

After much research, I decided on a great deal one of the stores had where they give a Nokia 6100 (the phone I already have and the lightest fully functional tri-band I know of) for free AND 50 pounds cash back for students!

The sales person I had was quite reasonable and efficient. He processed most of my order really quickly and then asked, “do you want phone insurance?” I answered flatly, “No.” Presumably, he detected my tone because he just said, “ok,” and got up. He got one of his managers to speak to me. I don’t blame him, there was clearly huge pressure for them to sell these things.

The manager, who looks like a sleazy version of Tony Robbins looked over my plan and the phone I was getting then LITERALLY proceeded to talk DOWN to me. i.e., I was sitting comfortably and he stood over me. Not a good way to start.

“You don’t want to get insurance?”
“Nope.”
“We’re giving you 50 in cash back-”
“yeh, I appreciate that”
“- and this insurance is 23 blah blah blah”
“Look, I’m not going to buy it so you might as well stop now.”
“OK, I just want to understand your reasons.”
(understand? the way he was talking to me at this point, he was demanding)
“Because it’s a (fucking) rip-off. Life insurance is cheaper than that.”
“Your phone is a 350 pound phone.”
“Yes, it’s a nice phone.”
“If you lose it, you what will you do?”
“Replace it”
“You’ll pay 350 pounds to replace your phone? It will cost you 350 you know. But if you get-”
“No, I’ll get a different one. I dunno. I don’t care.”
“You’ll get a basic phone.”
“Yeh sure (asshole)” I shrug, “it doesn’t matter. I won’t lose my phone ok?”
“Never. 100%.”
“Sure.”
“How long have you been in London?”

He wants to tell me that London is dangerous or some shit because he hears an accent.

“One year.”

This shuts him up. He gives up.

What. A. Fucking. Dip. Shit.

On a side note, I saw two people come in to pick up their (I think) pre-ordered N-Gage Nokia game phone. I did play around with the one they had in the store. I think the gamers panning it are exaggerating but it does indeed suck. The 3-D engine is pretty sweet for a phone but it’s way too small for a gameboy competitor and the buttons feel cheap. Worst still, the screen is vertically oriented so it’s not suitable for most games.

Anywho, I just want to say, those two fit the stereotypical gamer to the tee. One had a pony tail and looked like he could use a lesson in hygiene. The other was somewhat overweight and well, showed way too much of his back when he was sitting down. (shudder)


8 Comments

maybe u should buy the insurance… a month later.. tell them that u lost ur phone.. get a brand new one… and sell your old one on ebay.. :P kee kee…

Posted by hg on 20 October 2003 @ 6pm

I hate having people at Future Shop try to sell me insurance. I think I’ll just come out with the “Please don’t waste my time” line, and get it over with quickly.

“Look, do you want to sell me the phone?”
“Yes.”
“Then sell me the phone. Not the fucking insurance.”

Hmmm…

Posted by Kevin on 21 October 2003 @ 12am

I don’t like the people trying to sell newspaper subscriptions. One guy once tried to sell my dad both local papers (Vancouver Sun and the Province).

“We already have get the Vancouver Sun.”
“Okay, would you like to get the Province, too?”
“Nonoo, I don’t even have time to read the Sun everyday.”
He replied, “Oh, you don’t have to read them everyday.”

Moron.

Posted by NK on 22 October 2003 @ 4am

It’s too bad sales folks feel pressured in such ways, and are not properly incented. I think a better incentive would be to bonus the salesperson on whether in six months you feel as though your phone purchase was a successful one. A larger bonus would be the reward for you doing additional business with that particular salesperson. Whatdya think?

Posted by Brian on 22 October 2003 @ 8am

My typical response is “I’ll fix it myself.”

and they try to come up with scrap, “XXXX part is worth more than the extra warranty/insurance/etc”

One thing that always stops them is “I’m an engineer I can fix it if it breaks down”.

Of course, I’m not an electrician nor a repair man so I probably can’t fix them but that at least shuts them down.

Always tempted to just say, “What makes you think I will pay extra so you can get earn more money without really being helpful to me in anyway?”

Posted by Mike on 22 October 2003 @ 6pm

“For $xx, we have the extended warranty. These mobile phones are $xxx if you have to buy them without a plan.”
“I work for a mobile phone testing company — I have newer models from around the world that you’ve never even heard of, and we have more of them than you have in inventory. I think I’ll be okay.”

Posted by Ben on 22 October 2003 @ 7pm

so why would you go to the store in the first place, ben? =)

brian: that sounds remarkably similar to the bonus plan of a certain company i contract to in austin …

Posted by KC on 22 October 2003 @ 10pm

I need the service plan, and I need one that I know I can keep and thrash around, if need be. Plus, when you sign on, don’t you get a phone anyway? I suppose you’d need to go in and pick it up.

Posted by Ben on 24 October 2003 @ 2am