Virgin America: How a Bad Website Can Kill Good Will
Please make sure you read updates below on how Virgin America resolved our issues with the help of Twitter. Great customer service there but the same couldn’t be said for their phone support at the time. Ever since Virgin America launched, I’ve been eagerly waiting for the opportunity to fly with them. I’m a frequent [...]
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Kevin is a San Francisco-based entrepreneur, designer, and author. He is the co-founder of Incredible Labs and worked at Twitter, Raptr, Yahoo!, and Trilogy. He is @k on Twitter.
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