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kev/null/writing
Musings on Mindful Work in Technology
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User Experience
Kevin Cheng
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kev/null/writing
Dec 5, 2012
See What I Mean: How to Use Comics to Communicate Ideas
Announcing the release of my book. You don’t…
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Kevin Cheng
in
kev/null/writing
Oct 15, 2004
Remembering Birthdays is Not Customer Experience
Sending an automated birthday reminder, even if it’s your birthday, is not personalization and is not enhancing customer experience.
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