kev/null/writing

So You’re Thinking of Becoming a Designer

Dear Adam

When we first met, I was struck by how boisterous, positive, and funny you were. It was not until much later, when we finally started…

Remembering Birthdays is Not Customer Experience

Sending an automated birthday reminder, even if it’s your birthday, is not personalization and is not enhancing customer experience.

Make Something to Disagree With

Or basically another way of advocating rapid iteration

From Dino to Bird: Moving from Raptr to Twitter

Update: Contrary to reporting, I’m not “overseeing Twitter’s products”. I’ll be a product manager. One of many people contributing to Twitter’s future.

Headings Towards a Vague Mountain

To use VR as a platform to build empathy and emotional connection

The Fire Hose vs. The Stream

Don’t drink from the hose. Dip your feet in the stream instead.