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Top Stories published by kev/null/writing in 2004
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2004
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Kevin Cheng
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kev/null/writing
Oct 15, 2004
Remembering Birthdays is Not Customer Experience
Sending an automated birthday reminder, even if it’s your birthday, is not personalization and is not enhancing customer experience.
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2006
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kev/null/writing
Musings on Mindful Work in Technology
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Design
UX
User Experience
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Kevin Cheng